Privacy Policy
Your privacy is important to us. This policy explains how Total Tech collects, uses, and protects your information.
Last updated: January 2025
Information We Collect
Personal Information: When you contact us or request our services, we may collect your name, email address, phone number, and address.
Service Information: Details about your technology needs, equipment, and service requests to provide you with the best possible support.
Technical Information: With your permission, we may access technical information about your devices to diagnose and resolve issues.
How We Use Your Information
- • To provide and improve our technology services
- • To communicate with you about service appointments and updates
- • To process payments and manage billing
- • To send you service notifications and important updates
- • To comply with legal obligations and protect our business
How We Protect Your Information
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Data Security: We use industry-standard encryption and secure protocols to protect data transmission and storage.
Access Control: Only authorized personnel have access to your personal information, and only when necessary to provide services.
Device Security: When working on your devices, we follow strict protocols to protect your data and privacy.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in these circumstances:
- • With your explicit consent
- • With trusted service providers who assist in our operations (under strict confidentiality agreements)
- • When required by law or to protect our legal rights
- • In the event of a business transfer (with advance notice to you)
Your Rights and Choices
You have the right to:
- • Access and review the personal information we have about you
- • Request corrections to your personal information
- • Request deletion of your personal information (subject to legal requirements)
- • Opt out of non-essential communications
- • Withdraw consent for data processing where applicable
Website and Cookies
Our website may use cookies and similar technologies to improve your browsing experience and provide analytics. You can control cookie settings through your browser preferences.
We may use Google Analytics and other tools to understand how visitors use our website, which helps us improve our services.
Data Retention
We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Service records may be kept for warranty and support purposes.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.
Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us:
Phone
(828) 414-8324
info@totaltechwnc.com