Agreement

These Services Terms (“Terms”) govern all technology services performed by Total Tech, LLC (the “Company,” “we,” “our,” or “us”) for you (the “Customer” or “you”).

By approving an estimate, scheduling an appointment, allowing us to begin work, or paying an invoice, you agree to these Terms. These Terms apply together with our Website Terms and Privacy Policy.

If a signed estimate, written proposal, or separate written agreement conflicts with these Terms, that document controls for the specific work it describes.

1. Scope of Services

We provide residential and commercial technology services, which may include networking and WiFi, tech support, smart home and home automation, audio/video and home theater, TV mounting, data wiring, custom PC builds, Starlink installation, and related services.

The work we will perform is defined by the written estimate, proposal, or work order you approve. Anything not described in that document is outside the agreed scope.

Additional work discovered during a job, or requested by you after work begins, requires a change order or a revised estimate and may affect both price and schedule.

2. Estimates & Approvals

Estimates are based on the information available to us at the time they are prepared, including your description of the site and any walkthrough we performed.

Unless stated otherwise, estimates are valid for 30 days and may be revised if conditions at the site differ materially from what was described or observed.

Estimates may be approved in writing, electronically through our signing portal, or by email confirmation. Electronic signatures and approvals have the same effect as handwritten ones.

Where work is billed hourly, the estimate reflects our good-faith projection of the time required and is not a fixed-price guarantee unless it is expressly labeled as a flat or fixed price.

3. Permission to Enter Your Property

By approving an estimate or scheduling service, you grant Total Tech, LLC and its employees and contractors permission to enter the property at the service address during the agreed appointment window, and at other times arranged with you, for the purpose of performing, inspecting, completing, and warrantying the work.

This permission extends to the areas of the property reasonably necessary to complete the work described in your estimate, which may include interior rooms and closets, attics, crawlspaces, basements, garages, the roof and exterior walls, and the grounds around the structure.

Authority to grant access. You confirm that you own the property, or that you have authority from the owner, landlord, property manager, or HOA to grant us access and to authorize the work — including any mounting, drilling, cabling, or exterior penetrations. If you are a tenant or are acting on an owner’s behalf, you are responsible for obtaining that consent before work begins, and we may ask to see it.

Who needs to be present. A responsible adult (18 or older) should be present to authorize the work and answer questions. If you prefer, you may authorize unattended access by providing keys, gate or door codes, a lockbox, or smart-lock access. Where you authorize unattended access, you agree that we may work without supervision, and we will secure the property when we leave.

Withdrawing permission. You may ask us to stop work and leave at any time. Work already performed and equipment already supplied remain billable, and any warranty applies only to the work actually completed.

Our right to decline or leave. We may decline to enter, or may leave a site, if conditions are unsafe, if animals cannot be safely secured, if anyone at the site is threatening or abusive toward our technicians, or if we are asked to perform work we believe is unsafe or outside the scope of our licensing.

Documentation. Our technicians routinely photograph work areas before, during, and after a job to document existing conditions, equipment placement, and completed work for warranty and quality purposes. Please tell us if there are areas you would prefer we not photograph.

Follow-up and warranty visits. This permission continues on the same terms for any return visit reasonably needed to complete the work, correct a warranty issue, or retrieve our equipment.

4. Scheduling & Site Access

Our standard business hours are Monday through Friday, 9:00 AM to 5:00 PM. Work outside those hours may be available by arrangement.

Appointment windows are estimates, not guarantees. Travel, weather, and the length of preceding jobs can affect arrival times, and we will keep you informed when a schedule changes.

You are responsible for providing safe, timely access to the work area, along with working power and any gate, alarm, or building-access codes we need.

If we cannot safely access the site or the work area is not ready, we may need to reschedule the visit.

5. Cancellations & Rescheduling

We ask for at least 24 hours’ notice if you need to cancel or reschedule an appointment, so we can offer the time to another customer.

We do not charge a cancellation or no-show fee. Late cancellations and missed appointments simply move to the next available opening on our schedule.

Special-order equipment already purchased for your project remains billable even if the appointment is cancelled. See Section 7.

We may reschedule a visit for weather, illness, parts availability, or safety reasons, and will contact you as early as we can when that happens.

6. Customer Responsibilities

You are responsible for supplying accurate account credentials, network passwords, and subscription details needed to complete the work.

Please secure pets and move fragile or valuable items away from the work area before we arrive.

Tell us in advance about any known hazards at the site, including asbestos, lead paint, mold, pest infestations, unsafe wiring, or structural problems.

7. Equipment & Materials

Equipment we supply: Hardware we purchase on your behalf is covered by the manufacturer’s warranty, which we will help you pursue. Title to equipment passes to you upon payment in full.

Special orders: Special-order and custom-configured equipment is generally non-refundable once ordered, and remains billable if the project is cancelled.

Equipment you supply: We are glad to install hardware you provide, but we cannot warrant its condition, compatibility, or performance, and we are not responsible for defects in it. If customer-supplied equipment proves defective or incompatible, labor spent diagnosing or attempting to install it is still billable.

Existing systems: Equipment already installed at your site is not covered by our workmanship warranty except where we specifically repaired or replaced it.

8. Payment Terms

Invoices are due on receipt unless your invoice or written agreement states different terms.

Deposits: A deposit may be required for larger projects, particularly those involving special-order equipment or significant material cost. Deposits are applied to the final invoice. Where equipment has already been ordered, deposits are non-refundable to the extent of the committed cost.

Payment methods: We accept the payment methods identified on your invoice. Card payments are processed securely by Stripe, Inc., and we do not store full payment card information on our servers. Payments made through Stripe are also governed by Stripe’s Consumer Terms of Service and Privacy Policy.

Taxes: We charge North Carolina sales tax on all taxable items and services. Unless an estimate or quote expressly states that it is tax-inclusive, the prices shown are before tax, and sales tax is calculated at the combined state and county rate in effect for your service location and added as a separate line on your invoice.

If your organization is exempt from sales tax, please provide a valid North Carolina exemption certificate before work begins so we can apply it. Once tax has been collected and remitted to the state, we cannot retroactively remove it from an invoice.

Late or failed payment: If an invoice remains unpaid, we may pause further work, decline to schedule additional service, and pursue collection of the amount owed together with reasonable costs of collection permitted by law.

Disputed charges should be raised with us within 15 days of the invoice date so we can review them promptly.

9. Workmanship Warranty

We warrant our installation labor for six (6) months from the date the work is completed. If our workmanship fails during that period, we will correct it at no charge for labor.

Hardware and equipment are covered by the applicable manufacturer’s warranty rather than ours. We will assist you in filing manufacturer warranty claims.

Total Tech Club members may receive extended warranty coverage as described in their membership plan. Where membership coverage is longer, the membership terms apply.

To make a warranty claim, contact us at the phone number or email address below and describe the issue. We may need to inspect the work before performing a repair.

This warranty is provided to the original customer at the original installation address and does not transfer with a sale of the property unless we agree in writing.

10. Warranty Exclusions

Our workmanship warranty does not cover:

• Equipment failure, manufacturer defects, or normal product wear
• Damage from power surges, lightning, flooding, storms, or other acts of nature
• Changes, repairs, or reconfiguration performed by you or by anyone other than Total Tech
• Problems caused by internet or utility service outages, or by changes made by your service provider
• Software, firmware, or app updates released by a manufacturer or platform after installation
• Changes to third-party accounts, subscriptions, or cloud services outside our control
• Misuse, abuse, neglect, or accidental damage
• Pre-existing conditions in wiring, structure, or equipment that we did not install
• Cosmetic wear that does not affect function

11. Data, Devices & Backups

Back up your data before we begin. You are responsible for maintaining current backups of any data on devices we service. We strongly recommend a verified backup before any repair, upgrade, migration, or reinstallation.

Data loss is an inherent risk of computer repair and data migration work, even when performed carefully. Except in cases of our gross negligence or willful misconduct, we are not responsible for lost, corrupted, or unrecoverable data.

Where we access your devices, accounts, or network to perform services, we do so only as needed to complete the work you requested, and we handle that access in accordance with our Privacy Policy.

You are responsible for changing any credentials you shared with us once work is complete, if you wish to do so.

12. Property & Site Conditions

Installations frequently require drilling, mounting, running cable, and making penetrations in walls, ceilings, or exterior surfaces. By approving the work, you authorize this.

We take care to work cleanly and to route cable sensibly, but some mounting holes, patching, and cosmetic marks are an unavoidable part of installation work. Painting, patching, texture matching, and finish carpentry are not included unless expressly quoted.

We are not responsible for concealed conditions we could not reasonably have discovered, including wiring, plumbing, or ductwork hidden inside walls, or for pre-existing structural or electrical deficiencies at the site.

If we discover an unsafe condition, we may stop work until it is resolved.

13. Third-Party Services & Providers

Many of the systems we install depend on third parties we do not control, including internet service providers, Starlink and other satellite providers, streaming platforms, cloud and smart home services, and equipment manufacturers.

We do not guarantee the speed, uptime, coverage, or continued availability of any third-party service, and we are not responsible for outages, price changes, policy changes, or discontinued products or features.

Satellite and wireless performance in particular depends on line of sight, terrain, obstructions, weather, and provider network conditions in your area.

Any subscriptions or service accounts remain yours, in your name, and are billed to you directly by the provider.

14. Permits & Compliance

Most low-voltage technology work does not require a permit. Where a permit, inspection, or HOA or building-management approval is required, we will tell you, and any related fees are your responsibility unless the estimate states otherwise.

Work requiring a licensed electrician, general contractor, or other licensed trade will be referred out or coordinated with a qualified provider.

You are responsible for compliance with any lease, HOA covenant, or building rule that applies to your property.

15. Disclaimers

Except for the workmanship warranty stated in Section 9, our services are provided “as is,” and we disclaim all other warranties to the fullest extent permitted by law, including implied warranties of merchantability and fitness for a particular purpose.

Security cameras, alarms, monitoring, and network security products reduce risk but cannot prevent every intrusion, loss, or failure. We do not warrant that any system will prevent theft, damage, injury, or unauthorized access.

We do not guarantee that any network, device, or system will be free of interruption, interference, or error.

16. Limitation of Liability

To the fullest extent permitted by law, our total liability arising out of or relating to the services is limited to the amount you paid us for the specific service giving rise to the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost data, lost profits, lost business, or loss of use.

Nothing in these Terms limits liability that cannot be limited under North Carolina law, including liability for gross negligence, willful misconduct, or bodily injury caused by us.

Any claim arising out of the services must be brought within one (1) year of the date the work was completed, to the extent permitted by law.

17. Indemnification

You agree to indemnify and hold harmless Total Tech, LLC, its owners, employees, and contractors from claims, damages, and reasonable expenses arising out of your breach of these Terms, your misrepresentation of site conditions or authority to authorize work, or your misuse of installed systems.

This does not apply to claims arising from our own negligence or misconduct.

18. Events Beyond Our Control

We are not liable for delays or failures to perform caused by events beyond our reasonable control, including severe weather, natural disasters, power or internet outages, supply chain and shipping delays, manufacturer backorders, labor shortages, illness, or government action.

Where such an event occurs, we will work with you to reschedule promptly.

19. Dispute Resolution & Governing Law

If something goes wrong, please contact us first. Most issues are resolved quickly by a phone call, and we would rather fix a problem than argue about it.

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules.

Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Henderson County, North Carolina, and both parties consent to that venue.

If any provision of these Terms is found unenforceable, the remaining provisions stay in full effect.

20. Changes to These Terms

We may update these Terms from time to time. Updates take effect when posted to this page with a revised Effective Date.

The version of these Terms in effect on the date you approve an estimate or authorize work governs that job.

21. Contact Us

For questions about these Terms or about work we performed, contact:

Total Tech, LLC

5520 Old Haywood Road

Mills River, NC 28759

Phone

(828) 414-8324

info@totaltechwnc.com